Q&A

Osaka Amazing Pass

  • Q.
    I do not have my smartphone on me or I am unable to access the QR code. How can I exchange my Osaka Amazing Pass voucher?
  • Q.
    I would like to reserve some of the venues or activities included in the Osaka Amazing Pass online and in advance.
  • Q.
    I want a refund.

Osaka e-Pass

  • Q.
    The ticket can be displayed on my PC but I can’t open it on my phone.

Registration

  • Q.
    Do I need to create an account to use DeepExperience?
  • Q.
    How do I create a DeepExperience account?

Account Settings & Password

  • Q.
    How do I log in?
  • Q.
    I forgot my password. What should I do?
  • Q.
    How do I change my e-mail address?
  • Q.
    Can I change my payment method?
  • Q.
    Can I change my basic information?
  • Q.
    Can I change the language for e-mails from DeepExperience?
  • Q.
    If I want to delete my DeepExperience account, what should I do?
  • Q.
    I didn’t get the verification e-mail (e-mail address registration/password reset), what should I do?

Page Info

  • Q.
    Are the displayed prices including tax? or excluding tax?
  • Q.
    What does X icon mean?
  • Q.
    How do I check the directions to the venue/facility?

Bookings

  • Q.
    When can I book an Activity?
  • Q.
    What are Instant Bookings?
  • Q.
    What are Request Bookings?
  • Q.
    I got an e-mail for the Request Booking, is it confirmed?
  • Q.
    When will I get confirmation of my Request Booking?
  • Q.
    I want to book, but I can’t select the date on the calendar, why?
  • Q.
    I want to check my booked Activities. What should I do?
  • Q.
    How do I cancel a booking?
  • Q.
    Are the dates and times based on the local time?
  • Q.
    How do I book accommodations?

Payment, Cancellation Fees, Refunds

  • Q.
    What payment methods are available?
  • Q.
    Which cards are accepted?
  • Q.
    I can’t register my credit card, what should I do?
  • Q.
    When will my credit card be charged?
  • Q.
    Can I choose the currency for processing payment?
  • Q.
    Can I pay with a different card?
  • Q.
    I want to cancel my booking. Are there any cancellation fees?
  • Q.
    I canceled my booking by accident. Can I undo the cancellation?
  • Q.
    I canceled my card. What happens to the refund?
  • Q.
    How long does it take until I get my refund?
  • Q.
    If an activity is canceled by the host, will I receive a refund?

Guided Tours

  • Q.
    Can I choose my guide?
  • Q.
    Can I choose a different place to start/end the tour?
  • Q.
    Are these private tours?
  • Q.
    For the food tours, will there be vegetarian, halal, etc. options?
  • Q.
    Can I check the itinerary?
  • Q.
    If I can’t find or make it to the meeting location, what should I do?

Activities

  • Q.
    Can I bring my suitcase with me to the activity?
  • Q.
    What should I do in the event of emergencies (accidents, injuries, etc.)?
  • Q.
    Can I join an activity part-way through?

Tickets

  • Q.
    Can I cancel a ticket?
  • Q.
    How do I use my tickets?

Online Experiences

  • Q.
    How do I join?
  • Q.
    When using the same account, is there a limit to the number of people who can join?
  • Q.
    Can I join/leave part way through?
  • Q.
    I am worried about privacy when using Zoom.
  • Q.
    Is there anything I should pay attention to when participating?

Our website uses cookies for the purpose of service and traffic analysis as well as advertisement. All cookies are used in accordance with our Privacy Policy. Please accept the cookies by clicking the Accept button below.