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Osaka Convention & Tourism Bureau

Terms and Policies

Terms of Use

Notice Regarding the Handling of Personal Information

This company acquires personal information through legal documents in accordance with the clauses specified below.

a) Business Operator Name: UNIEARTH CORP
b) Personal Information Protection Manager Title, Company Address and Contact Information

UNIEARTH CORP Personal Information Reception Window  Personal Information Protection Manager 2-1-4 Nakazakicho, Kita-ku, Osaka 530-0016 Shimano Bldg. 7F TEL:06-6292-6200  E-MAIL:contact@uniearth.jp

c) Personal Information Purpose of Use

For processing of user registration, for management of registered subscribers, for administration and payment of services
For processing bookings, handling inquiries
For disclosure of information at time of service

d) Disclosing Personal Information to Third Parties

Regarding this, registered information is disclosed in accordance with the clauses below.
・Purpose of disclosing to third parties
To request bookings and respond to inquiries
・Shared information
Name, contact information, requested service content and date and time
・Means of sharing information
Through our system, e-mail
・Types and context of organizations receiving disclosure.
Supplying business operator of the requested service

e) Entrusting Handling of Personal Information

This website uses an external server.
The server operating company was selected with the interested of protecting personal information.

f) This company will comply with demand for notice, disclosure, correction, addition or erasure of purpose of use, cessation or erasure of use, or cessation of disclosure to third parties with regards to disclosed personal information. In that case, point of contact is the above Personal Information Protection Manager.
g) Consent to disclose personal information

Disclosure of personal information is consent based. If it cannot be disclosed, the business related to that information’s purpose of use cannot be conducted.

h) Automatically collected information

This site acquires personal information through cookies and Web beacons.

DeepExperience Terms of Use for Guests

These terms of use (the “Terms”) set forth (1) the terms on which UNIEARTH CORP (this “Company”) provides the services of “DeepExperience” (the “Services” and a contract pertaining to the use of the Services shall be hereinafter referred to as “Agreement”) and (2) the relationship of rights and duties by and between any guest of the Services and this Company as well as the matters to be noted.
The Services is primarily intended to assist a guest in entering into an agreement with any shop member to the Services (simply the “Member Shop”) or this Company through the sites controlled and operated by this Company over the Internet.
In using the Services, all guests are required to read through all of the Terms and the cancellation policy governing the Services, and to agree upon all of the content thereof.

Sec. 1 (Application)
  1. The Terms intend to set forth the terms of providing the Services and the relationship of rights and duties by and between this Company and any guest in respect of the use of the Services as well as the matters to be noted, and shall govern any and all relationships between any guest and this Company in respect of the use of the Services.
  2. All content as provided by this Company in the cancellation policy of the Services and any other Services-related data shall form a part of the Terms.
  3. In the event of any conflict between the Terms and any explanation, notice or other statement made in respect of the Services outside of the Terms, the provisions under the Terms shall prevail unless otherwise specifically provided.
Sec. 2 (Use)
  1. Any guest desiring to use the Services (the “Prospective User”) shall be entitled to apply for the registration of the Services use by agreeing to comply with these Terms and providing this Company with a predetermined set of information as designated by this Company (the “Registration Information”) and in the manner determined by this Company.
  2. This Company will determine the registrability of the Prospective User that has applied for the registration under paragraph 1 (the “Registration Applicant”) in accordance with the standards of this Company, and provide a notice to the Registration Applicant if this Company grants the registration.
  3. The Agreement shall be formed upon the completion of the registration under the preceding paragraph, and the Registration Applicant shall be registered as the Registered User.
  4. If the Registered Applicant or the Registered User falls under any one of the following, this Company may refuse the application and any renewal of the Agreement. In such event, this Company will not disclose the reason therefor:
    1. If there is any false statement, typography or omission in respect of the Registration Information provided to this Company in whole or in part;
    2. If the Registered User is a minor or under guardianship, curatorship or assistance, and no consent by the statutory representative, guardian, curator or assistant has been obtained;
    3. If this Company deems that the Registered User or any party affiliated therewith is an anti-social force, or provides cooperation to the maintenance, administration or management of any anti-social force through funding or any other involvement or otherwise maintain any transaction or involvement with an anti-social force;
    4. If this Company deems that the Registered User is a user who has committed a breach of any agreement with this Company or any party affiliated with such user; and
    5. If this Company otherwise deems that it is not appropriate for this Company to permit the use of the Services.
Sec. 3 (Treatment of Registration Information)
  1. For the purpose of using the Services, the Prospective user and the Registered User are required to provide the following information as the Registration Information:
    1. Name;
    2. E-mail address;
    3. Language in use for communication with this Company;
    4. Credit card number in use for account settlement of the Services; and
    5. Any other information required by this Company.
  2. The information of the Registered User shall be handled by this Company in accordance with the privacy policy of this Company, and the Registered User hereby consents to the handling of the Registered User’s information by this Company in accordance with such privacy policy.
  3. This Company may use and publish at its discretion any information, data and whatsoever the Registered User has provided to this Company, but such use or publication shall be in a form of statistic information not capable of identifying the Registered User, to which the Registered User shall make no objection.
Sec. 4 (Change to Registered Information)

In the event of any change to the Registered Information, the Registered User must provide a notice to this Company without delay in accordance with the process determined by this Company.

Sec. 5 (Management of Password and User ID)
  1. The Registered User must properly manage and retain the password and the user ID for the Services at his/her liability, and shall be prohibited from letting any third party use the same, and from loaning, assigning, changing the ownership of, transacting or whatsoever in respect of the same.
  2. The Registered User must be responsible for any and all damages arising from the insufficient management, negligent use, third-party use or whatsoever of the password or the user ID.
Sec. 6 (Contracting Party)
  1. The Services are configured to provide the Registered User with the information on the activities, tours or whatsoever provided by the Member Shop or this Company, and to aid in the formation of an agreement between the guest and the Member Shop or this Company.
  2. With the features described in the preceding paragraph, any agreement in respect of any goods, services or any other offer provided by the Member Shop (the “Member Shop Agreement”) shall be formed by and between the Registered User and such Member Shop, and in no event shall this Company be involved therein as a party to such Member Shop Agreement. On the other hand, any agreement in respect of any goods, services or any other offer provided by this Company (the “Company Agreement”) shall be formed by and between the Registered User and this Company, and in no event shall any Member Shop be involved therein as a party to such Company Agreement.
Sec. 7 (Formation of Contract)
  1. In terms of the agreement that the Registered User may enter into with any Member Shop or this Company through the Services, there are two categories of agreements insofar as the contract formation is concerned: (1) a request reservation agreement; and (2) an immediate reservation agreement. A request reservation agreement means any agreement that is formed only when, in response to any offer made by the Registered User, a notice of acceptance has been made by the applicable Member Shop or this Company, and an immediate reservation agreement means any agreement that is formed immediately upon any offer made by the Registered User.
  2. In connection with any request reservation agreement, the process for the formation of the reservation shall be as follows. Such process may be changed from time to time by this Company where necessary:
    1. In the event of any request reservation agreement, no agreement shall be formed with the applicable Member Shop or this Company when only an offer is made by the Registered User, and a Member Shop Agreement or Company Agreement shall be formed only upon the notice of acceptance having been made to the Registered User by the offered Member Shop or this Company in response to such offer;
    2. When receiving any offer under the preceding subparagraph, any Member Shop or this Company may freely determine whether or not to accept such offer. Therefore, even if the Registered User has made an offer, no Member Shop Agreement or Company Agreement may be made; and
    3. Even if the Registered User incurs any damages for the formation or non-formation of any Member Shop Agreement or Company Agreement or any notice made to the Registered User by any Member Shop or this Company in respect of such formation or non-formation, this Company shall have no liability therefor.
  3. In the event of any immediate reservation agreement, an agreement shall be formed upon the offer made by the Registered User to the applicable Member Shop or this Company through the Services. However, in the event where multiple Registered Users have made offers at the same time or where any other compelling reason is applicable, no agreement may be made. In such an event, even if the Registered User incurs any damages, this Company shall have no liability therefor.
Sec. 8 (Timing to Perform Contract)
  1. In terms of the agreement that the Registered User may enter into with any Member Shop or this Company through the Services, there are two categories of agreements insofar as contract performance is concerned: (1) an activity agreement; and (2) a ticket agreement. An activity agreement means an agreement for which the timing of performance is specified in terms of year, month and day or year, month, day and time, and a ticket agreement means an agreement that specifies the term during which the agreement is performed (i.e., the “effective term”).
  2. Any and all activity agreements shall expire as a matter of course irrespective of the reason if, no later than such year, month and day or year, month, day and time as specified under such agreement, the Registered User has not made preparation for the applicable Member Shop or this Company to perform their contractual obligations.
  3. Any and all ticket agreements shall expire as a matter of course upon the expiry of such effective term as specified under such agreement.
Sec. 9 (Ticket)
  1. If the Registered User enters into an agreement with any Member Shop or this Company, the Member Shop or this Company as applicable may issue to the Registered User a Ticket (i.e., a QR code issued through the Services in such a manner that upon exhibition by the Registered User to the Member Shop or this Company, the Member Shop or this Company reads the QR code through the dedicated app, which obligates the Member Shop or this Company to provide the applicable services or products to the Registered Users upon exhibition to the Member Shop or this Company, and the term shall be so construed hereinafter).
  2. The Ticket may be issued irrespective of whether the agreement entered with the Registered User is an activity agreement or a ticket agreement.
  3. The Ticket shall only serve as an assistant tool for the performance of the agreement entered into by and between the Registered User and any Member Shop or this Company, and in no event shall Ticket provide any provision of such agreement or amend such agreement. The formation of or amendment to such agreement shall be governed by the provisions under Section 7 (Formation of Contract), and the Ticket shall be a reflection of such agreement as fixed under the same Section.
  4. The Registered User may use the Ticket only during the effective term set for that Ticket. Even if the effective term has expired, neither the Member Shop nor this Company may extend it, cancel the applicable agreement or make a refund therefor.
  5. If the Registered User elects to receive the provision of the applicable services or products from any Member Shop or this Company with use of the Ticket, the Registered User must exhibit such Ticket to the Member Shop or this Company and allow it to be read by the Member Shop or this Company. In the event that such Ticket is not readable due to the Registered User’s input mistake, loss or lapse of memory in respect to the ID or password or any other problem, neither the Member Shop nor this Company shall provide the relevant services or products to the Registered User, or have any liability therefor.
  6. In no event shall this Company be liable for any congestion of communication lines, concentration in the users of the Ticket, error in reading the Ticket or any other problem in connection with the Ticket, unless this Company is malicious or grossly negligent therefor.
  7. In respect of any Ticket (limited to a Ticket as issued by a Member Shop), the Registered User must address any query, complaint or other inquiry directly to that Member Shop. This Company shall have no obligation to respond thereto.
  8. In the event of any dispute between the Registered User and any Member Shop in respect of any Ticket (limited to a Ticket issued by that Member Shop), the user must settle such dispute directly with the Member Shop, for which this Company shall have no liability.
  9. The Ticket shall be made available subject to the business hours of the relevant Member Shop or this Company, the capacity of the relevant facility, the weather and any other certain restrictions, and nothing herein shall warrant that any service or product shall be provided in accordance with a particular schedule or at a particular time on a particular date, or in a manner suitable to any particular purpose. Each user must consent in advance to the condition that no service or product may be provided in accordance with a particular schedule or at a particular time on a particular date, or in a manner suitable to a particular purpose, as desired by a user.
Sec. 10 (Fee and Payment Process)
  1. Upon the formation of any agreement by and between the Registered User and the applicable Member Shop or this Company through the Services, the Registered User must pay such Member Shop or this Company the purchase price or the fees with the credit card as approved by this Company and in accordance with the process designated by this Company.
  2. This Company shall receive such purchase price or fees under the preceding paragraph from the guest through some predetermined collection service agency on behalf of such Member Shop or for itself.
Sec. 11 (Cancellation)
  1. Any cancellation or non-cancellation of any Member Shop Agreement or Company Agreement, as well as the cancellation fees therefor, shall be as provided in the cancellation policy of this Company.
  2. If the Registered User intends to cancel any Member Shop Agreement or Company Agreement that has been already formed, the Registered User must contact this Company and the applicable Member Shop in accordance with the process designated by this Company and such Member Shop party to such Agreement.
  3. Even if the Registered User incurs any damages arising in connection with the cancellation or non-cancellation of any Member Shop Agreement or Company Agreement or any notice made to the Registered User by such Member Shop or this Company with respect to such cancellation or non-cancellation, this Company has no liability therefor.
Sec. 12 (Changes to Contract)
  1. The Registered User must make the proposal to this Company or any applicable Member Shop in accordance with the process designated by this Company if it desires to make any changes to the content of any Member Shop Agreement or Company Agreement that has been already formed. However, the term during which such proposal may be made shall be forty-eight (48) hours prior to the cancellation due for such Member Shop Agreement or Company Agreement (e.g., where the cancellation due of a Member Shop Agreement or Company Agreement is set at 15:00 on May 3, no proposal for change may be made after 15:00 on May 1), and no proposal for change may be made for any non-cancellable Member Shop Agreement or Company Agreement.
  2. No proposed change shall be made to any Member Shop Agreement or Company Agreement merely upon the proposal made under the preceding paragraph, and such proposed change shall take effect only when the proposed Member Shop or this Company makes the notice of acceptance to the Registered User in response to such proposal.
  3. When receiving any proposal under paragraph 1, any Member Shop or this Company may freely determine whether or not to accept such proposal. Therefore, even if the Registered User has made a proposal, no change may be made to the Member Shop Agreement or Company Agreement.
  4. Even if the Registered User incurs any damages arising in connection with the change or non-change to any Member Shop Agreement or Company Agreement or any notice made to the Registered User by such Member Shop or this Company with respect to such change or non-change, this Company has no liability therefor.
Sec. 13 (Prohibition)

In using the Services, the Registered User shall be prohibited from any one of the following or any action that this Company deems as falling under any one of the following:

  1. Any conduct contrary to the law or related to any crime;
  2. Any fraud or intimidation against this Company, any Member Shop, any other user of the Services or any other third party;
  3. Any conduct contrary to, or likely to be contrary to, public order or morals;
  4. Any conduct infringing any intellectual property right, likeliness right, privacy right, reputation or any other right or interest of this Company, any Member Shop, any other user of the Services or any other third party;
  5. Any transmission of any one of the following pieces of information or information that this Company deems as falling under any one of the following to this Company or any user of the Services through the Services:
    1. Any information containing any excessively violent or cruel expression;
    2. Any information containing any computer virus or other harmful computer program;
    3. Any information containing any expression damaging the reputation or credit of this Company, any Member Shop, any other user of the Services or any other third party;
    4. Any information containing any excessively obscene expression;
    5. Any information containing any expression promoting discrimination;
    6. Any information containing any expression promoting suicide or self-injurious activities;
    7. Any information containing any expression promoting any improper use of any drug;
    8. Any information containing any anti-social expression;
    9. Any chain mail or other information seeking the spread of information to third parties; and
    10. Any information containing any expression that gives others displeasure;
  6. Any conduct that imposes an excessive load on the network, system or whatsoever of the Services;
  7. Any reverse-engineering or other analysis of any software or other system provided by this Company;
  8. Any conduct that may interrupt the administration of the Services;
  9. Any unauthorized access to the network, system or whatsoever of this Company;
  10. Any conduct to disguise itself as a third party;
  11. Any conduct that uses the ID or password of any other user of the Services;
  12. Any promotion, advertisement, solicitation or sales offer on the Services without prior authorization by this Company;
  13. Any collection of information about any other user of the Services;
  14. Any conduct that may give any disadvantage, cause any damage or displeasure to this Company, any Member Shop, any other user of the Services or any other third party;
  15. Any provision of profit to any anti-social force;
  16. Any conduct aimed at meeting any unknown person of the opposite or the same sex;
  17. Any conduct that causes or facilitates, directly or indirectly, any one of the foregoing;
  18. Any attempt to make any one of the foregoing; and
  19. Any other conduct that this Company deems as inappropriate.
Sec. 14 (Termination etc. of Services)
  1. This Company may cease or suspend the provision of the Services in whole or in part without prior notice to the Registered User if any one of the following is applicable:
    1. If any inspection or maintenance of the computer system for the Services is urgently performed;
    2. If any computer, communication line or whatsoever has been suspended for any accident;
    3. If the administration of the Services is prevented due to earthquake, lighting, fire, storm, flood, blackout, any other act of God or other force majeure; and
    4. If this Company has otherwise determined that such cessation or suspension is necessary.
  2. This Company shall have no liability for any damages incurred by the Registered User arising from any action taken by this Company under this Section.
Sec 15 (Ownership)
  1. Any and all intellectual property right in and to the website and the Services of this Company shall remain vested in this Company or the licensors granting such license to this Company, and in no event shall any authorization to use the Services under the Terms grant any license to use any intellectual property right of this Company or any licensor granting such license to this Company in or to such website or Services.
  2. In respect of any information displayed, provided, transmitted or otherwise offered through the Services (the “Service-Exhibited Information”), the Registered User hereby represents and warrants to this Company that the Registered User has the lawful right to display, provide, transmit or otherwise offer such Service-Exhibited Information and also that none of such Service-Exhibited Information infringes any other Registered User of the Services or other third party.
  3. In respect of the Service-Exhibited Information, the Registered User hereby grants this Company a world-wide non-exclusive royalty-free and assignable license to use, reproduce and distribute such Service-Exhibited Information and create and exhibit and perform any derivative work therefrom, along with the right to grant a sublicense.
  4. The Registered User hereby consent to not exercise any author’s moral right against this Company or any party who succeeds to or is licensed under any applicable right by this Company.
Sec. 16 (Deletion of Registration and Rescission etc.)
  1. If the Registered User has fallen under any one of the following, this Company may, without prior notice or demand, delete the information exhibited on the Services, temporarily suspend the use of the Services by the Registered User, or delete the registration of the Registered User or rescind this Agreement:
    1. If the Registered User has committed a breach of any provision hereof;
    2. If any false statement is discovered in any registered matter;
    3. If the Registered User has suspended the payment in general or become insolvent, or has been subject to any petition for commencement of bankruptcy proceedings, civil rehabilitation proceeding, corporate reorganization proceeding, special liquidation proceeding or any other comparative proceeding;
    4. If the Registered User remains non-responsive for fourteen (14) days or more to any inquiry or other communication by this Company requiring a response of the Registered User; and
    5. If this Company has otherwise deemed that the use of the Services, the registration as the Registered User or the continuance of the Agreement is inappropriate.
  2. If any one of the causes enumerated in the preceding paragraph is applicable, the Registered User shall immediately pay and otherwise perform any and all liabilities owed to this Company in full.
  3. This Company shall have no liability for any damages incurred by the Registered User arising from any action taken by this Company under this Section.
Sec. 17 (Change or Termination of Services)
  1. This Company may make any change to or terminate the provision of any content of the Services for any reason of this Company.
  2. This Company shall have no liability for any damages incurred by the Registered User arising from any action taken by this Company under this Section.
  3. Irrespective of the termination of this Agreement, Section 3, paragraph 3 (Treatment of Registration Information), Section 7, paragraphs 2.3 and 3 (Formation of Contract), Section 11, paragraph 3 (Cancellation), Section 12, paragraph 4 (Change to Contract), Section 14, paragraph 2 (Termination etc. of Services), Section 15 (Ownership), Section 16, paragraph 3 (Deletion of Registration and Rescission etc.), Section 17, paragraphs 2 and 3, Sections 18 (Non-Warranty and Disclaimer) through 21 (Assignment etc. of Status as Party to Agreement) and Sections 23 (Communication and Notice) through 25 (Governing Law and Agreed Forum) shall remain in force thereafter.
Sec. 18 (Non-Warranty and Disclaimer)
  1. This Company makes no warranty as to any suitability of the Services to any specific purpose of the Registered User, any function, commercial value or utility expected to be possessed by the Services, or the Services being free from any defect.
  2. This Company shall have no indemnification liability for any damages incurred by the Registered User from the suspension, cessation or termination of, inability to use or any change to the Services, or disorder of or damage to any device, or otherwise in connection with the Services.
  3. This Company shall have no liability for any transaction, communication, dispute or whatsoever arising between the Registered User and any Member Shop or any third party in connection with the Services or any website of this Company.
Sec. 19 (Disclaimer for Original Tour)
  1. This Company may provide the Registered User through the Services with a guided tour or any other service planned or operated by this Company (the “Original Tour”).
  2. If any user joins any Original Tour, such user shall protect, manage and maintain his/her life, person and property at his/her liability. This Company shall have no liability for any damages incurred by any user during or after the Original Tour unless this Company is malicious or grossly negligent therefor.
Sec. 20 (Confidentiality)

The Registered User shall keep the confidentiality of any non-public information disclosed by this Company to the Registered User in connection with the Services with the indication as confidential, and may not disclose the same to any third party without a prior written approval of this Company.

Sec. 21 (Assignment etc. of Status as Party to Agreement)
  1. The Registered User may not assign or transfer to any third party, attach any third-party security interest to or otherwise dispose of its status as the party to the Agreement or any right or duty under the Terms, without the prior written approval of this Company.
  2. If this Company transfers the business to any third party in respect of the Services, this Company may transfer to the transferee of such business its status as the party to the Agreement, any right and duty under the Terms, any registered matter of the Registered User and any information of the Registered User, to which the Registered User hereby consents in advance. The transfer of business as referred to in this paragraph includes not only any normal transfer of business as referred to in the case law, but also any company split and any other form through which the business is transferred.
Sec. 22 (Change to Terms etc.)

This Company reserves the right to change the Terms. If this Company makes any change to the Terms, such change shall be on public notice through the Services, and upon the use of the Services by the Registered User after such public notice of such change, the Registered User shall be deemed as having consented to such change to the Terms.

Sec. 23 (Communication and Notice)

Any inquiry regarding the Services, any other communication or notice addressed to this Company from the Registered User, any notice of change to the Terms and any other communication or notice addressed to the Registered User from this Company shall be made in accordance with the process determined by this Company.

Sec. 24 (Severability)

Even if any provision hereof in part or in whole is determined as invalid or non-enforceable under the Consumer Contract Act or any other law, all of the remaining provisions of the Terms and the remaining provisions in the clause having been rendered as partially invalid or non-enforceable shall continuously remain in full force.

Sec. 25 (Governing Law and Agreed Forum)
  1. The Agreement and the Terms shall be governed under the law of Japan.
  2. Any contract paper related to the Terms and the Agreement shall be prepared in the Japanese language, and translated into other languages. The Japanese text shall be the authentic text, and shall prevail over any other language text in the event of any contradictions or conflicts between them.
  3. Any dispute arising in connection with the Agreement, the Terms or use of the Services shall be submitted to the exclusive jurisdiction of the district court having the competent jurisdiction over the principal place of the business of this Company for the first instance.
Adopted on May 14, 2019
Amended on October 15, 2019